Terms and Conditions for TechSavant.co.uk

Last updated: October 4, 2025

1. Acceptance of terms

1.1 By accessing and using TechSavant.co.uk (the “Website”), you agree to comply with and be bound by these terms and conditions (the “Terms”). If you do not agree to these Terms, please refrain from using our Website.

1.2 These Terms constitute a legally binding agreement between you (the “Customer” or “you”) and TechSavant (“we,” “us,” or “our”).

1.3 You must be at least 18 years old to make purchases on our Website. By placing an order, you confirm that you are of legal age to enter into this agreement.

2. Definitions

For the purposes of these Terms:

  • “Product” means any goods, hardware, or physical items sold through our Website
  • “Service” means any technical support, repair, consultation, or other service we provide
  • “Digital product” means any digital goods including CD keys, codes, and gift cards
  • “PC build” means custom computer builds assembled by TechSavant
  • “Order” means your request to purchase Products or Services from us

3. Ordering and delivery

3.1 Order confirmation

  • Once an order is placed, you will receive an order confirmation via email. This confirmation serves as acknowledgment of your purchase and includes order details.
  • PC build orders will need to be reconfirmed by the customer. We will send you a separate email apart from the purchase confirmation to ensure you still intend to pay the amount due and to confirm final specifications.
  • We reserve the right to refuse or cancel any order at our discretion, including but not limited to cases of product unavailability, pricing errors, or suspected fraudulent activity.

3.2 Delivery

  • Delivery times may vary depending on product availability and shipping location. Estimated delivery times will be provided at checkout.
  • TechSavant is not responsible for delays caused by external shipping carriers, customs clearance, or circumstances beyond our reasonable control.
  • Risk of loss and title for Products pass to you upon delivery to the carrier.
  • You are responsible for providing accurate delivery information. We are not liable for delays or failed deliveries due to incorrect addresses.

3.3 Customer responsibilities for service delivery

  • When sending PCs to us for service or repair, customers are fully responsible for:
    • Proper packing to prevent damage during transit
    • Arranging and paying for delivery to our service location
    • Insuring the item during shipping (recommended)
    • Backing up all data before sending equipment (we are not responsible for data loss)

3.4 Shipping fees

  • Shipping fees are calculated based on the selected shipping method and destination. Fees are clearly displayed during the checkout process.
  • Shipping fees for PC builds or custom PC builds will be calculated and emailed to the customer once the build and testing is complete.
  • Shipping fees must be paid in full by customers when they choose to send PCs to us for service.
  • Some builds or services may be marked as free delivery. Please read the product description carefully for details.

4. Pricing and payment

4.1 Pricing

  • All prices are displayed on the Website in GBP (£) and include VAT where applicable.
  • Please be aware that some prices may be adjusted based on specifications (e.g., custom builds, PC upgrades, custom upgrades, and services). Final prices will be emailed to the customer for acknowledgment before work begins.
  • We reserve the right to change prices at any time, but changes will not affect orders already placed and confirmed.
  • In the event of a pricing error on our Website, we will contact you to inform you of the correct price and give you the option to proceed with or cancel your order.

Variable pricing for services:

  • Service prices may vary significantly depending on the nature, complexity, and scope of work required.
  • Factors that may affect pricing include but are not limited to:
    • The severity and complexity of the issue
    • Time required to diagnose and resolve the problem
    • Additional problems discovered during diagnosis or repair
    • Parts or components that need to be replaced
    • Specialist tools or techniques required
    • Age and condition of the equipment
    • Availability of replacement parts
  • Initial price estimates are provided in good faith based on the information available at the time. However, if additional issues are discovered during the service that require extra work, we will contact you with an updated quote before proceeding.
  • You have the right to accept or decline any additional charges before we continue with the work.

4.2 Payment

  • All payments are fully processed through our secure payment processor, Stripe.
  • Payment must be received in full before Products are dispatched or Services are rendered.
  • We do NOT store your card details and do not have access to your complete payment information, unless you choose to save your card details for future purchases through Stripe’s secure system.
  • By providing payment information, you confirm that you are authorized to use the payment method.

5. Returns and refunds

5.1 Your statutory rights

  • Nothing in these Terms affects your statutory rights under the UK Consumer Rights Act 2015.
  • You have the right to return faulty Products within 30 days for a full refund, or within 6 months for repair, replacement, or refund if the fault was present when you received the item.

5.2 Our return policy

  • Products can be returned within 30 days from the date of delivery for a refund, provided they meet the conditions below.
  • To be eligible for a return, products must be:
    • In their original condition
    • In original packaging where possible
    • With all accessories, manuals, and documentation included
    • Accompanied by proof of purchase

5.3 Damaged items

  • For products ordered from our shop, please report any damage immediately upon receipt.
  • Damaged items reported more than 10 days after delivery may not be accepted for return unless the damage was not immediately apparent.
  • Please photograph any damage to the packaging and Product as evidence.

5.4 Initiating a return

  • To initiate a return, log in to your account and follow the instructions in the order history section.
  • Alternatively, use the contact form on our Website. You will need to provide:
    • Order number
    • Reason for return
    • Photos of the item (if damaged or faulty)
    • Preferred resolution (refund, exchange, or repair)

5.5 Digital products

  • There are no returns for digital products (e.g., CD keys, codes, and gift cards) once they have been delivered or activated.
  • This is in accordance with UK Consumer Contracts Regulations, as you waive your right to cancel when you agree to immediate delivery of digital content.

5.6 Return shipping

  • Return shipping costs are the responsibility of the customer unless the Product is faulty or we sent the wrong item.
  • We recommend using a tracked shipping service for returns and retaining proof of postage.

5.7 Refund process

  • Refunds will be processed within 5-7 business days after the returned Product is received and verified.
  • Refunds will be issued to the original payment method.
  • Restocking fees of up to 15% may apply for non-faulty returns of opened Products, as specified in the product’s return policy.

5.8 Opened products

  • In most cases, opened products are eligible for return within the 30-day period. Refer to the specific product’s return policy for any conditions or restocking fees.

6. Warranty

6.1 Manufacturer warranty

  • Many Products come with a manufacturer’s warranty. Details of manufacturer warranties are provided with the Product or available on the manufacturer’s website.
  • Manufacturer warranty claims should be directed to the manufacturer unless otherwise stated.

6.2 TechSavant warranty coverage

  • All PCs built by TechSavant come with our warranty. The warranty period and specific terms are detailed in the product description at the time of purchase.
  • Our warranty covers defects in workmanship and faulty components installed by us.
  • If your PC stops working and you suspect a faulty component, you can send it back to us for repair or component replacement.
  • Replacement of parts that are still within the warranty period are free of charge. Your faulty component will be replaced with a new one or equivalent.

6.3 Warranty conditions

IMPORTANT: Please DO NOT open or interfere with the PC if you experience problems before contacting us. Opening the case or attempting repairs yourself will void the warranty.

Your warranty may be voided if your PC shows evidence of:

  • Unauthorized repairs or modifications
  • Tampering with serial numbers, labels, or warranty seals
  • Failure to follow maintenance guidelines provided
  • Use of unauthorized parts or accessories
  • Accidental damage, drops, spills, or misuse
  • Exceeding environmental or usage limits (temperature, humidity, power requirements)
  • Negligence or improper handling
  • Unauthorized software modifications, overclocking, or installation of third-party software that causes hardware damage
  • Damage from natural disasters, fire, flood, or acts of God
  • Lack of valid proof of purchase
  • Customer modifications to system settings, BIOS configurations, or other technical settings configured by TechSavant
  • Tampering with hardware configurations or connections established during our build or service
  • Changes to driver installations or system software that affect hardware performance

6.4 Warranty claims

  • Contact our customer support to initiate a warranty claim.
  • Troubleshooting steps may be required before we authorize a warranty return.
  • You may be asked to provide:
    • Proof of purchase
    • Description of the problem
    • Photos or videos demonstrating the issue
    • Serial number or order number

6.5 Warranty shipping costs

  • Shipping costs for warranty returns may be covered by TechSavant depending on the nature of the fault, product type, and warranty terms.
  • If the issue is determined to be covered under warranty, we will reimburse reasonable return shipping costs or provide a prepaid shipping label.
  • If the issue is not covered under warranty, return shipping costs are the customer’s responsibility.

7. Services and technical support

7.1 General assistance

  • Basic assistance, including product information and general inquiries, is provided free of charge.
  • You can contact us via email, phone, or our contact form.

7.2 Technical support

  • Fees may apply for technical support beyond the scope of general assistance or warranty coverage.
  • Fee details will be communicated and agreed upon before assistance is provided.
  • Technical support may include remote assistance, diagnostics, or on-site services depending on availability.

7.3 Consultation services

  • Consultation services, including personalized build recommendations and system planning, may be subject to fees.
  • Details and pricing will be discussed and agreed upon before services are rendered.

7.4 Service charges

Services include but are not limited to:

  • PC repair
  • Laptop repair
  • Battery replacement
  • Virus removal and antivirus installation
  • Software installation
  • Hardware upgrades
  • Custom PC builds
  • Data recovery (subject to conditions in Section 7.6)

Pricing:

  • Service prices are displayed on our website. However, some prices may vary based on specifications (e.g., entry-level PC builds will be cheaper than high-end gaming PC builds).
  • Due to the variable nature of repair and service work, final pricing may differ from initial estimates. Each job is unique, and the actual cost depends on the specific issues found and the work required to resolve them.
  • Please read all information provided on our Website before contacting us. If you need additional help, please get in touch with us.
  • The final service price will be sent to you before we proceed with your chosen service. You must approve this price before work begins.
  • If additional issues are discovered during service that affect the final price, we will contact you for approval before continuing with any additional work.

Additional charges:

  • Prices may vary if you choose to add additional services after the final invoice has been issued.
  • Example: If you choose a PC repair full package and then request additional parts (more RAM, storage, GPU or CPU replacement, etc.), you will be charged an additional fee for parts and labor.
  • Premium services and expedited service may incur extra charges. Read about premium services on our community forum or contact us for details.

7.5 Service terms

  • All service work is performed by qualified technicians.
  • We will make reasonable efforts to diagnose and repair issues but cannot guarantee successful repair in all cases.
  • If a repair cannot be completed, you will be notified and charged only for diagnostic time unless otherwise agreed.
  • You must collect repaired items within 30 days of notification. Items not collected may be subject to storage fees or disposal after 60 days.

Testing and quality assurance:

  • All services, repairs, and PC builds are thoroughly tested before being returned to or collected by the customer.
  • At the time of collection or delivery, the Product or Service will be in full working order as tested by our technicians.
  • You are encouraged to test the item in our presence at the time of collection to confirm everything is working as expected.

Post-service modifications and tampering:

  • Once a Product or Service has been tested and confirmed working, TechSavant is not responsible for any issues that arise due to:
    • Customer modifications or alterations to hardware or software
    • Installation of third-party software or drivers
    • Changes to system settings, BIOS configurations, or other technical settings configured by us
    • Tampering with components, connections, or configurations
    • Overclocking or performance modifications not authorized by us
    • Physical damage occurring after collection or delivery
    • Use of the device in a manner inconsistent with our recommendations or instructions
  • Any modifications, tampering, or changes made by the customer after service completion will void any warranties or guarantees associated with that specific service or repair.
  • If problems occur after you have modified settings or installed software, you may be charged for additional diagnostic and repair work to restore the system to working order.

7.6 Data recovery services

Important limitations:

  • Data recovery services are provided on a best-efforts basis only. We cannot and do not guarantee successful data recovery in any circumstances.
  • The success of data recovery depends on multiple factors including the type and severity of data loss, physical condition of the storage device, and the nature of the damage.
  • In some cases, data recovery may only be partially successful, meaning some but not all data can be recovered.
  • We are not liable for any data that cannot be recovered, regardless of the reason.

No guarantee of results:

  • We make no warranties, express or implied, regarding the recoverability of data.
  • Payment for data recovery services is for the attempt and effort, not for guaranteed results.
  • If no data can be recovered, you will be notified and may be charged for diagnostic and attempt fees as agreed upon before service begins.

Customer responsibilities:

  • You are solely responsible for maintaining backups of your important data.
  • We strongly recommend regular backups to multiple locations to prevent permanent data loss.
  • Before requesting data recovery, ensure you have exhausted all other backup options.

Limitation of liability for data recovery:

  • TechSavant shall not be liable for any loss of data, business interruption, loss of profits, or any indirect, consequential, or special damages arising from failed data recovery attempts.
  • Our maximum liability for data recovery services shall not exceed the amount paid for the specific data recovery service.

8. Intellectual property rights

8.1 Website content

  • All content on this Website, including text, graphics, logos, images, software, and design, is the property of TechSavant or its licensors and is protected by UK and international copyright, trademark, and other intellectual property laws.
  • You may not reproduce, distribute, modify, or create derivative works from any content on this Website without our express written permission.

8.2 Trademarks

  • TechSavant and our logo are trademarks of TechSavant. You may not use our trademarks without prior written consent.

8.3 User content

  • If you submit content to our Website (e.g., reviews, forum posts, comments), you grant us a non-exclusive, royalty-free, perpetual license to use, reproduce, modify, and display that content.
  • You represent that you own or have the necessary rights to any content you submit.

9. Limitation of liability

9.1 To the fullest extent permitted by law

  • TechSavant shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our Website, Products, or Services.
  • This includes but is not limited to loss of profits, data, use, goodwill, or other intangible losses.

9.2 Maximum liability

  • Our total liability to you for any claims arising from or related to these Terms or your use of our Products or Services shall not exceed the amount you paid to us for the specific Product or Service giving rise to the claim.

9.3 Exclusions

  • Nothing in these Terms excludes or limits our liability for:
    • Death or personal injury caused by our negligence
    • Fraud or fraudulent misrepresentation
    • Any liability that cannot be excluded or limited under UK law

9.4 Data loss and data recovery

Data loss during service:

  • We strongly recommend backing up all data before sending equipment to us for service or repair.
  • We are not responsible for any data loss that may occur during service, repair, or shipping.
  • While we take precautions to protect your data, hardware failures, repairs, and diagnostic procedures may result in data loss.

Data recovery services:

  • Data recovery is an inherently uncertain process with no guarantee of success.
  • We are not liable for the inability to recover data, whether partial or complete failure of recovery.
  • The value of lost data, regardless of its importance to you, does not create liability on our part.
  • We do not provide warranties or guarantees regarding data recovery outcomes.

10. Privacy and data protection

10.1 Data collection

  • TechSavant collects and processes personal data in accordance with our Privacy Policy, which can be found at [link to privacy policy].
  • We are committed to protecting your privacy and complying with the UK GDPR and Data Protection Act 2018.

10.2 User consent

  • By using our Website, you consent to the collection, processing, and storage of your personal data as outlined in our Privacy Policy.

10.3 Your rights

  • You have the right to access, correct, delete, or restrict the processing of your personal data. Please refer to our Privacy Policy for more information.

11. Modification of terms

11.1 Right to modify

  • TechSavant reserves the right to modify these Terms and Conditions at any time.
  • When we make significant changes, we will notify you by:
    • Updating the “Last updated” date at the top of this page
    • Posting a notice on our Website
    • Sending an email to registered users (where appropriate)

11.2 Acceptance of changes

  • Your continued use of the Website after changes are posted constitutes acceptance of the modified Terms.
  • If you do not agree to the modified Terms, you should discontinue use of our Website and Services.

11.3 Existing orders

  • Changes to these Terms will not affect orders already placed and confirmed prior to the modification date.

12. Dispute resolution

12.1 Informal resolution

  • If you have a complaint or dispute, please contact us first at [contact email] so we can attempt to resolve the issue informally.
  • We will make reasonable efforts to resolve complaints within 14 days.

12.2 Alternative dispute resolution

  • If we cannot resolve a dispute through informal means, you may have the right to use alternative dispute resolution services.
  • For online purchases, you can use the EU Online Dispute Resolution platform (if applicable): https://ec.europa.eu/consumers/odr

12.3 Governing law and jurisdiction

  • These Terms and Conditions are governed by the laws of England and Wales.
  • Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
  • Nothing in this clause affects your statutory rights as a consumer.

13. Force majeure

  • We shall not be liable for any failure or delay in performing our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to:
    • Acts of God (natural disasters, severe weather)
    • War, terrorism, or civil unrest
    • Government actions or regulations
    • Pandemics or epidemics
    • Fire, flood, or explosion
    • Strikes or labor disputes
    • Failures of telecommunications or internet services
    • Supplier or shipping carrier failures

14. Severability

  • If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
  • The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

15. Entire agreement

  • These Terms, together with our Privacy Policy and any specific terms communicated at the time of purchase, constitute the entire agreement between you and TechSavant.
  • These Terms supersede all prior agreements, representations, and understandings between the parties regarding the subject matter herein.

16. Waiver

  • Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.
  • No waiver shall be effective unless made in writing and signed by an authorized representative of TechSavant.

17. Assignment

  • You may not assign or transfer your rights or obligations under these Terms without our prior written consent.
  • We may assign or transfer our rights and obligations under these Terms to another entity at our discretion, including in connection with a merger, acquisition, or sale of assets.

18. Contact information

For any questions, concerns, or complaints regarding these terms and conditions, please contact us:

Contact Form: https://techsavant.co.uk/contact-us/

Acknowledgment

By using TechSavant.co.uk, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.

End of Terms and Conditions